Capability guide ยท Reviewed 2026-08-30

Phone number availability is not the same as feature availability.

A number may be orderable while one or more capabilities remain unavailable or require additional eligibility. Confirm the exact number, country, carrier, area code or rate centre before purchase.

What determines availability?

Country rules, local numbering administrators, carrier inventory, rate-centre coverage, number type, account eligibility and required identity or address documents can all affect whether a number can be purchased and used.

Capability matrix

Scroll horizontally to compare all columns

CapabilityTypical purposeWhat variesRequired check
VoiceInbound and outbound callingReachability, outbound permissions, destination and carrierConfirm selected number and destinations
SMS / MMSBusiness messagingNumber type, country, carrier, registration, content and destinationConfirm sending and receiving separately
FaxDocument transmissionNumber support and delivery methodConfirm fax capability on the number
PortingMove an existing numberLosing carrier, records, number type and service areaComplete a portability review
Emergency callingReach emergency servicesCountry, number, registered location and nomadic useReview and maintain emergency address
Caller IDDisplay calling identityDestination network, validation, attestation and recipient equipmentConfirm supported identity behavior

A responsible purchase check

  1. Select the country and intended local market.
  2. Identify inbound, outbound, messaging, fax and emergency requirements.
  3. Ask for confirmation against the exact candidate number.
  4. Confirm documents, registration and address eligibility.
  5. Test critical flows before publishing the number widely.

Primary references

Canadian Numbering Administrator information (opens in new tab)CNAC Canadian exchange-area listing (opens in new tab)CRTC VoIP 911 guidance (opens in new tab)