Provider and customer responsibilities
Service and network obligations
Providers may have registration, network, emergency-service, caller identity, record and customer-notice obligations depending on their role and services.
Use, consent and current information
Customers remain responsible for lawful use, recipient consent, unsubscribe handling, accurate emergency location information and internal policies.
911 and nomadic VoIP
Nomadic VoIP can be used from different locations. Emergency routing and the information available to a call taker may differ from traditional wireline service. Users should understand service limitations, keep their registered location current and follow the provider’s emergency-calling instructions.
CASL: consent and unsubscribe
Commercial electronic messages can engage Canada’s anti-spam rules. Organizations should assess whether consent is required, identify the sender, provide required contact information, make unsubscribe mechanisms functional and retain evidence appropriate to their program.
Caller ID and STIR/SHAKEN
Caller identity frameworks help networks assess calling-number information; they do not guarantee that every call is displayed, answered or treated as legitimate. Customers should use authorized calling identities and avoid misleading presentation.
CNAC numbering and provider registration
CNAC administers Canadian numbering resources and publishes exchange-area reference data. CRTC registration categories and obligations depend on what a provider does; registration should not be presented as product approval or endorsement.